How to Request a Refund

Last updated: July 2026

1. First, Identify Where You Paid

The refund process depends on where the payment was made. Your purchase or subscription was processed through one of three channels:

• App Store — you bought it on an iPhone or iPad; the receipt email comes from Apple;
• Google Play — you bought it on an Android device; the receipt email comes from Google Play (order numbers start with “GPA”);
• Our website — you paid on a web page; the payment was processed via Stripe.

If you are not sure where the payment was made, email us at toreynos@jnhdevelopers.com with any receipt, invoice, or payment screenshot — we will help you identify the transaction and point you to the right process.

2. Purchases Made on the App Store (Apple)

Payments made on iPhone and iPad are processed by Apple, and only Apple can issue refunds for them. Requesting one takes about a minute:

• go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase;
• choose “I'd like to” → “Request a refund” and select the reason;
• select the purchase and submit the request.

You can also tap “Report a Problem” directly in the receipt email from Apple. Apple usually responds within 24–48 hours and decides on the refund according to its own policies.

3. Purchases Made on Google Play

If the charge is recent (within about 48 hours), the fastest way is to request the refund directly from Google:

• open play.google.com/store/account and go to “Purchase history”;
• find the order and choose “Request a refund” or “Report a problem”.

For older charges, email us at toreynos@jnhdevelopers.com and include the order number from your Google Play receipt (it starts with “GPA”) — we will review your request and get back to you.

4. Purchases Made on Our Website (Stripe)

Website payments are reviewed by our team directly. Email us at toreynos@jnhdevelopers.com and include:

• the email address associated with the subscription or payment;
• the payment date;
• the transaction ID, receipt, invoice, or payment confirmation, if available;
• the reason for the refund request.

The more complete your request is, the faster we can review it. Refund requests are reviewed individually based on the billing details and the information provided. As a general rule, refund requests should be submitted within one billing cycle from the date of the charge.

5. Don't Forget to Cancel the Subscription

A refund and a subscription cancellation are separate actions: a refund returns a past charge, while cancellation stops future ones. Submitting a refund request does not automatically cancel an active subscription. To avoid further charges:

• iPhone / iPad: Settings → your name → Subscriptions → select the app → Cancel;
• Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → select the app → Cancel;
• Website: email us at toreynos@jnhdevelopers.com and we will cancel it for you.

6. Review Time

We aim to review refund requests within a few business days; in some cases we may ask for additional information before a final decision. Requests submitted directly to Apple or Google are handled on their side, usually within 24–48 hours.